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Why do I have to leave an alternate contact on my lease agreement?

If any emergency arises that may jeopardize or impact the goods that you are storing at Public Storage, we need a reliable way to notify you promptly and inform you of the circumstances. We will try our best to contact you immediately and deal with you directly, but there may be a scenario where you cannot be reached in the required period of time. In these cases, we will notify the designated alternate contact of the situation, and request their assistance to communicate with you to bring to your attention any urgent matter relating to your storage unit.

The alternate contact you provide at the time of rental is someone to whom you trust and authorize us to speak to on your behalf regarding your account, so that we may resolve the issue at hand. We will not discuss specific details of your account with your alternate or emergency contacts. Once the Property Manager has established (or re-established) communication with you, they will provide you with all of the pertinent details.

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