FAQs Archive - Self Storage Rental Units, Locations, and Facilities: Public Storage Canada

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I have some items in my storage unit that I want to throw out. Is there a cost for disposal?

Depending on the situation, you may be able to simply discard items on site at no extra cost, or there may be applicable disposal fees (costs vary) to have them removed. Please speak to the property manager about your unwanted item(s) to learn about available options and/or any associated charges.

How can I get extra copies of my storage unit key?

If you have secured your unit with a standard padlock, the padlock key can be copied and duplicated anywhere that offers key-cutting services. If you’re using a cylinder lock, it has a special type of key that cannot be replicated, so in this case, you can only use the keys that came with the original lock. If you have lost your keys, please speak to the manager about how to replace your unit lock. (For more info, please see FAQ “What should I do if I lose the key to my storage unit?”)

Can I store a vehicle in any condition?

If you plan to store a vehicle or trailer in an outdoor parking space, the vehicle or trailer must be in drivable and/or roadworthy condition.

Do I need to insure my vehicle while it’s in storage?

Yes, all vehicles that are stored in outdoor parking spaces must have proof of insurance through your vehicle insurance provider.

My situation has changed and I need to start my rental earlier. Can I change the date on my storage pre-rental agreement?

Your storage rental becomes active on the move-in date originally stated in your rental agreement, and so it cannot be modified. If you’re not 100% certain of the day you’ll be moving in, we suggest that you pick the earliest day possible. This way, you have the option to move in on the day-of, or after your rental has become active if you need a bit more time.
If you have to cancel the agreement and start the process over again, you may not be entitled to receive a refund of your fees.

How does a pre-rental work?

You can pre-rent your storage unit for up to 21 days in advance of your predetermined move-in day. With a pre-rental, you’ll be able to sign your rental agreement along with any related paperwork, and make your first rental payment – don’t forget to have photo ID and a means of payment on hand. Your rental won’t start until the day you determine as your move in day.
On your move-in day, be sure to arrive during business hours, and make sure that you (or the person you have designated in your pre-rental paperwork) bring photo ID.  At that time, we will remove our lock from the storage unit, which allows you to place your own, and we will then activate your gate access code.

Is it possible to sign any required paperwork in advance, so I don’t have to waste time on moving day?

Yes. Simply visit the property office where you will be renting, any time up to 21 days before your anticipated move-in, and the manager will get you set up with everything you need. When you complete the rental agreement, you’ll need to have your photo ID and a form of payment on hand. It’s a great opportunity to see how things work, and also to pick up any boxes or moving supplies you might require.

Can I bring my own storage unit lock?

Yes, you may always use your own lock.  Ensure that you first check with the property manager to determine the type of lock you will need; there are different types of locking mechanisms at different properties.

Can I share access to my storage unit with someone else?

Yes, anyone you’d like to authorize to access your storage unit can be specified on your lease, whether it’s a family member, friend or an employee. Just ensure that such individuals have your unit’s current access code, and a key to the lock.  Public Storage will not provide access codes or open locks for anyone.

How long does it take to complete the rental process?

Usually it takes approximately 20 – 30 minutes to complete the entire process, which includes viewing the storage unit, and reviewing and completing the storage lease with a customer service representative. This is important to keep in mind when you’re using movers to bring your items to the storage unit, since they will often charge by the hour.  We recommend coming in beforehand to complete your rental.

What documents will I need in order to rent a storage unit?

To start renting, you will need two valid pieces of government-issued ID, one of which must include a photo, e.g. driver’s license. For more information about acceptable forms of ID, please contact the rental office at your Public Storage location.

Do I need a credit card to reserve a storage unit?

Not at all. You can reserve a storage unit online, in person, or by telephone, with just your first and last name, and a contact phone number.  While having a credit card will make payments easier for you, we do not require a credit card to reserve or to make a payment.

Can I still visit my storage unit on statutory holidays?

Yes. Even when the rental office is closed, you will be able to visit your storage 365 days a year during standard gate access hours.

Will I be able to access my storage unit when the rental office is closed?

Absolutely! Public Storage access hours are every day from 5:00am – 10:00pm. Just remember to bring your access code so that you can enter the facility.

How do I cancel my lease agreement?

You can vacate your storage unit anytime you choose.  We ask that you provide us with 2 days’ notice at the location where you rent.  You can do this by simply informing one of the property managers.  There is no additional paperwork you’ll need to fill out. Once you’ve removed all your items from storage, please remember to take your lock with you, so that we know you are no longer using the storage unit.

How come I pay more than $1 for the first month, even though I was offered the dollar promo?

Just one dollar is, indeed, all you pay for the first month’s rent. In addition to the rent, there is a one-time administration fee of $21 as well as any applicable taxes.  There are no additional costs unless you choose to purchase a lock, insurance, or other merchandise.

How secure are my belongings in storage?

At Public Storage, we offer several premium self-storage security and safety features.  Most of our facilities are equipped with alarm systems, electronic gate access with personalized access code, 24-hour video surveillance, and sprinkler systems.

Do I need a credit card to rent?

We do not require a credit card to rent or to reserve a unit, nor do we require it for billing purposes. For monthly payments, you can pay in person with cash or debit card, or online with Interac debit.  You can also sign up in the rental office for our Automated Payment Plan and have funds automatically withdrawn from your bank account each month, via pre-authorized debit.

When can I access my storage unit?

Your access is unlimited during gate access hours, which are generally from 5AM – 10PM every day. As long as you have your passcode handy and your unit key, you can come and go as often as you like, including holidays.

Do I need to sign a contract in order to rent a space?

We do not require a fixed-term contract which gives you maximum flexibility. In practice, this means that you have the freedom to rent a storage unit for as little or as long as you wish. You will need to sign a rental agreement at the time you move in, which continues on a month-to-month basis until you decide to move out.

The office at the rental location is closed but I need to speak to someone, what can I do?

If you cannot reach a property manager at any of our locations you can speak to one of the storage experts at our national call center. The call center is available after rental office hours to help you, and can be reached toll-free at (877) 777-8672 during the following times:

Mon – Sat: 8:00am – 10:00pm (EST)

Sun: 10:00am – 6:30pm (EST)

Please note that any billing inquiries relating to your account must be made directly with the property office during standard business hours.

Can I find your prices online?

We don’t post our prices directly online, since comparing storage units is not as simple or straightforward as comparing gas prices. There are many factors that go into determining the rental rate for a unit: for example, we consider location, accessibility, unit height, climate control, frequency of payment, and a multitude of other factors. There is no “standard” rent for a specific size, just as you won’t find a “standard” price for a 2-bedroom condo or apartment.

Chances are we have a space which suits your needs, at the price you’re looking for. We believe in the lost art of communication; we believe a quick conversation with one of our storage experts will ensure that you get the best value for your dollar, and no surprises. We promise it will only take a moment, and won’t hurt a bit!

What is “climate control” and do I need it?

For most storage purposes, climate control which regulates humidity is largely nonessential. Most of our facilities maintain their storage units to prevent temperature extremes, which helps to protect your items from damage such as warping, cracking, or even mildew. These units are generally kept within the range of 10°C – 25°C, which is accomplished through controlled heating in the winter, and air circulation/ventilation in the summer. Temperatures and air flow are preserved at an optimal level for storage, but not necessarily at room temperature. Maintaining temperature controls outside of this range is both unnecessary, and costly; we prefer to pass these savings on to you!

Are there any items that are prohibited in storage?

Yes. There are many hazardous items which pose various risks when placed in storage, and could increase the risk of damage to your goods and the goods of others, directly or indirectly. The stipulations around items you can store are clearly outlined in the lease you sign, but common examples include food, which attracts pests, other perishable goods, flammable materials such as propane, or materials with risk of explosion, such as firearms and ammunition, or paint canisters. In addition, tenants are also prohibited from storing hazardous materials anywhere on our premises. Should you have any questions about the safety of storing particular items, we recommend contacting the rental office or property manager directly for further information to address your specific concerns.

How does your billing work?

Our billing cycle is month-to-month, with no long-term contracts. You may move in or move out on any day during the month, however for simplicity, your rent is always due on the first of each month. Our monthly billing is not only convenient, but helps you save money; you make 12 rental payments in the year, compared with the 13 payments charged by many other self-storage companies with a 4-week billing cycle.

Do you prorate my rent if I’m not storing for a full month?

Rent at Public Storage is on a month-to-month basis; you pay for rent in full monthly segments. You may move in or move out of your space at any time during the month and will not be tied to a long term contract.

What are my payment options?

At Public Storage, you can pay in person at the location where you rent, online through our website, or via Automated Payment Plan.

We accept all 3 major credit cards – Visa, Master Card, and American Express – as well as Interac debit payments. For extra convenience, we also give you the option to pre-authorize your monthly payments either by credit card or debit for hassle-free account management, so you’ll never have to worry about missing a payment, or incurring late fees.

* Please note that payments cannot be made via telephone, and that the Public Storage Canada National Call Centre cannot process payments.

Why do I have to leave an alternate contact on my lease agreement?

If any emergency arises that may jeopardize or impact the goods that you are storing at Public Storage, we need a reliable way to notify you promptly and inform you of the circumstances. We will try our best to contact you immediately and deal with you directly, but there may be a scenario where you cannot be reached in the required period of time. In these cases, we will notify the designated alternate contact of the situation, and request their assistance to communicate with you to bring to your attention any urgent matter relating to your storage unit.

The alternate contact you provide at the time of rental is someone to whom you trust and authorize us to speak to on your behalf regarding your account, so that we may resolve the issue at hand. We will not discuss specific details of your account with your alternate or emergency contacts. Once the Property Manager has established (or re-established) communication with you, they will provide you with all of the pertinent details.

What should I do if I lose the key to my storage unit?

If you lose the key to your storage unit, you will need to have the lock removed during the property’s office hours. For security reasons, property staff do not retain a spare key to any unit. You can have a locksmith remove the lock; obtain bolt cutters and remove the lock yourself; or complete a “Lock Cut Request Authorization Form” and have one of our staff schedule a time to remove the lock for you. In either case, you must notify the Property Manager of the situation, so that you can make the appropriate arrangements at the facility. Depending on the lock removal option you chose, please be aware that additional costs may be involved.

Do I need to have storage insurance?

Public Storage does not offer insurance, but has partnered with ‘Lussier Dale Parizeau’ to offer tenants the ability to purchase insurance at the time of rental, and include the cost of this insurance in the monthly rental payment.

By failing to protect your goods with an insurance program, you assume all risk of loss in the rare event that something should happen.