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Frequently Asked Questions

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Billing
Renting
Reserving
Storage Units
Storing

Billing

The office at the rental location is closed but I need to speak to someone, what can I do?

How come I pay more than $1 for the first month, even though I was offered the dollar promo?

Do I need to sign a contract in order to rent a space?

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Renting

I successfully completed my online rental, but I didn’t receive my receipt or my confirmation email. What should I do?

Would I be able to complete an online rental on behalf of my business or company?

Can I bring my own storage unit lock?

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Reserving

The office at the rental location is closed but I need to speak to someone, what can I do?

How come I pay more than $1 for the first month, even though I was offered the dollar promo?

Do I need a credit card to reserve a storage unit?

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Storage Units

What is “climate control” and do I need it?

When can I access my storage unit?

How secure are my belongings in storage?

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Storing

What is “climate control” and do I need it?

When can I access my storage unit?

How secure are my belongings in storage?

View More Questions »

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