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Can I bring my own storage unit lock?

Yes, you may always use your own lock.  Ensure that you first check with the property manager to determine the type of lock you will need; there are different types of locking mechanisms at different properties.

Can I share access to my storage unit with someone else?

Yes, anyone you’d like to authorize to access your storage unit can be specified on your lease, whether it’s a family member, friend or an employee. Just ensure that such individuals have your unit’s current access code, and a key to the lock.  Public Storage will not provide access codes or open locks for anyone.

How long does it take to complete the rental process?

Usually it takes approximately 20 – 30 minutes to complete the entire process, which includes viewing the storage unit, and reviewing and completing the storage lease with a customer service representative. This is important to keep in mind when you’re using movers to bring your items to the storage unit, since they will often charge by the hour.  We recommend coming in beforehand to complete your rental.

What documents will I need in order to rent a storage unit?

To start renting, you will need two valid pieces of government-issued ID, one of which must include a photo, e.g. driver’s license. For more information about acceptable forms of ID, please contact the rental office at your Public Storage location.

Do I need a credit card to reserve a storage unit?

Not at all. You can reserve a storage unit online, in person, or by telephone, with just your first and last name, and a contact phone number.  While having a credit card will make payments easier for you, we do not require a credit card to reserve or to make a payment.

Can I still visit my storage unit on statutory holidays?

Yes. Even when the rental office is closed, you will be able to visit your storage 365 days a year during standard gate access hours.

Will I be able to access my storage unit when the rental office is closed?

Absolutely! Public Storage access hours are every day from 5:00am – 10:00pm. Just remember to bring your access code so that you can enter the facility.

How do I cancel my lease agreement?

You can vacate your storage unit anytime you choose.  We ask that you provide us with 2 days’ notice at the location where you rent.  You can do this by simply informing one of the property managers.  There is no additional paperwork you’ll need to fill out. Once you’ve removed all your items from storage, please remember to take your lock with you, so that we know you are no longer using the storage unit.

How come I pay more than $1 for the first month, even though I was offered the dollar promo?

Just one dollar is, indeed, all you pay for the first month’s rent. In addition to the rent, there is a one-time administration fee of $21 as well as any applicable taxes.  There are no additional costs unless you choose to purchase a lock, insurance, or other merchandise.

How secure are my belongings in storage?

At Public Storage, we offer several premium self-storage security and safety features.  Most of our facilities are equipped with alarm systems, electronic gate access with personalized access code, 24-hour video surveillance, and sprinkler systems.

Do I need a credit card to rent?

We do not require a credit card to rent or to reserve a unit, nor do we require it for billing purposes. For monthly payments, you can pay in person with cash or debit card, or online with Interac debit.  You can also sign up in the rental office for our Automated Payment Plan and have funds automatically withdrawn from your bank account each month, via pre-authorized debit.

When can I access my storage unit?

Your access is unlimited during gate access hours, which are generally from 5AM – 10PM every day. As long as you have your passcode handy and your unit key, you can come and go as often as you like, including holidays.

Do I need to sign a contract in order to rent a space?

We do not require a fixed-term contract which gives you maximum flexibility. In practice, this means that you have the freedom to rent a storage unit for as little or as long as you wish. You will need to sign a rental agreement at the time you move in, which continues on a month-to-month basis until you decide to move out.

The office at the rental location is closed but I need to speak to someone, what can I do?

If you cannot reach a property manager at any of our locations you can speak to one of the storage experts at our national call center. The call center is available after rental office hours to help you, and can be reached toll-free at (877) 777-8672 during the following times:

Mon – Sat: 8:00am – 10:00pm (EST)

Sun: 10:00am – 6:30pm (EST)

Please note that any billing inquiries relating to your account must be made directly with the property office during standard business hours.

Can I find your prices online?

We don’t post our prices directly online, since comparing storage units is not as simple or straightforward as comparing gas prices. There are many factors that go into determining the rental rate for a unit: for example, we consider location, accessibility, unit height, climate control, frequency of payment, and a multitude of other factors. There is no “standard” rent for a specific size, just as you won’t find a “standard” price for a 2-bedroom condo or apartment.

Chances are we have a space which suits your needs, at the price you’re looking for. We believe in the lost art of communication; we believe a quick conversation with one of our storage experts will ensure that you get the best value for your dollar, and no surprises. We promise it will only take a moment, and won’t hurt a bit!

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