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Billing

Do I need a credit card to rent?

We do not require a credit card to rent or to reserve a unit, nor do we require it for billing purposes. For monthly payments, you can pay in person with cash or debit card, or online with Interac debit.  You can also sign up in the rental office for our Automated Payment Plan and have funds automatically withdrawn from your bank account each month, via pre-authorized debit.

What are my payment options?

At Public Storage, you can pay in person at the location where you rent, online through our website, or via Automated Payment Plan. We accept all 3 major credit cards – Visa, Master Card, and American Express - as well as Interac debit payments. For extra convenience, we also give you the option to pre-authorize your monthly payments either by credit card or debit for hassle-free account management, so you’ll never have to worry about missing a payment, or incurring late fees. * Please note that payments cannot be made via telephone, and that the Public Storage Canada National Call Centre cannot process payments.

Do you prorate my rent if I’m not storing for a full month?

Rent at Public Storage is on a month-to-month basis; you pay for rent in full monthly segments. You may move in or move out of your space at any time during the month and will not be tied to a long term contract.

How does your billing work?

Our billing cycle is month-to-month, with no long-term contracts. You may move in or move out on any day during the month, however for simplicity, your rent is always due on the first of each month. Our monthly billing is not only convenient, but helps you save money; you make 12 rental payments in the year, compared with the 13 payments charged by many other self-storage companies with a 4-week billing cycle.

How do I cancel my lease agreement?

You can vacate your storage unit anytime you choose. We ask that you provide us with 2 days’ notice at the location where you rent. You can do this by simply informing one of the property managers. There is no additional paperwork you’ll need to fill out. Once you’ve removed all your items from storage, please remember to take your lock with you, so that we know you are no longer using the storage unit.

Do I need to sign a contract in order to rent a space?

We do not require a fixed-term contract which gives you maximum flexibility. In practice, this means that you have the freedom to rent a storage unit for as little or as long as you wish. You will need to sign a rental agreement at the time you move in, which continues on a month-to-month basis until you decide to move out.

How come I pay more than $1 for the first month, even though I was offered the dollar promo?

Just one dollar is, indeed, all you pay for the first month’s rent. In addition to the rent, there is a one-time administration fee of $21 as well as any applicable taxes. There are no additional costs unless you choose to purchase a lock, insurance, or other merchandise.

The office at the rental location is closed but I need to speak to someone, what can I do?

If you cannot reach a property manager at any of our locations you can speak to one of the storage experts at our national call center. The call center is available after rental office hours to help you, and can be reached toll-free at (877) 777-8672 during the following times: Mon – Sat: 8:00am – 10:00pm (EST) Sun: 10:00am – 6:30pm (EST) Please note that any billing inquiries relating to your account must be made directly with the property office during standard business hours.

Can I find your prices online?

We don’t post our prices directly online, since comparing storage units is not as simple or straightforward as comparing gas prices. There are many factors that go into determining the rental rate for a unit: for example, we consider location, accessibility, unit height, climate control, frequency of payment, and a multitude of other factors. There is no “standard” rent for a specific size, just as you won't find a “standard” price for a 2-bedroom condo or apartment. Chances are we have a space which suits your needs, at the price you’re looking for. We believe in the lost art of communication; we believe a quick conversation with one of our storage experts will ensure that you get the best value for your dollar, and no surprises. We promise it will only take a moment, and won’t hurt a bit!

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