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What should I do if I lose the key to my storage unit?

If you lose the key to your storage unit, you will need to have the lock removed during the property’s office hours. For security reasons, property staff do not retain a spare key to any unit. You can have a locksmith remove the lock; obtain bolt cutters and remove the lock yourself; or complete a “Lock Cut Request Authorization Form” and have one of our staff schedule a time to remove the lock for you. In either case, you must notify the Property Manager of the situation, so that you can make the appropriate arrangements at the facility. Depending on the lock removal option you chose, please be aware that additional costs may be involved.

Will I be able to access my storage unit when the rental office is closed?

Absolutely! Public Storage access hours are every day from 5:00am – 10:00pm. Just remember to bring your access code so that you can enter the facility. **Exception: For the locations in Brantford, Guelph, and Central Hamilton (Hess St N), please note that gate access is restricted to office hours only and is unavailable during holidays and/or office closure.

How can I get extra copies of my storage unit key?

If you have secured your unit with a standard padlock, the padlock key can be copied and duplicated anywhere that offers key-cutting services. If you’re using a cylinder lock, it has a special type of key that cannot be replicated, so in this case, you can only use the keys that came with the original lock. If you have lost your keys, please speak to the manager about how to replace your unit lock. (For more info, please see FAQ "What should I do if I lose the key to my storage unit?")

Can I share access to my storage unit with someone else?

Yes, anyone you’d like to authorize to access your storage unit can be specified on your lease, whether it’s a family member, friend or an employee. Just ensure that such individuals have your unit’s current access code, and a key to the lock. Public Storage will not provide access codes or open locks for anyone.

Can I bring my own storage unit lock?

Yes, you may always use your own lock. Ensure that you first check with the property manager to determine the type of lock you will need; there are different types of locking mechanisms at different properties.

How secure are my belongings in storage?

At Public Storage, we offer several premium self-storage security and safety features. Most of our facilities are equipped with alarm systems, electronic gate access with personalized access code, 24-hour video surveillance, and sprinkler systems.

When can I access my storage unit?

Your access is unlimited during gate access hours, which are generally from 5AM – 10PM every day. As long as you have your passcode handy and your unit key, you can come and go as often as you like, including holidays. **Exception: For the locations in Brantford, Guelph, and Central Hamilton (Hess St N), please note that gate access is restricted to office hours only and is unavailable during holidays and/or office closure.

Can I find your prices online?

We don’t post our prices directly online, since comparing storage units is not as simple or straightforward as comparing gas prices. There are many factors that go into determining the rental rate for a unit: for example, we consider location, accessibility, unit height, climate control, frequency of payment, and a multitude of other factors. There is no “standard” rent for a specific size, just as you won't find a “standard” price for a 2-bedroom condo or apartment. Chances are we have a space which suits your needs, at the price you’re looking for. We believe in the lost art of communication; we believe a quick conversation with one of our storage experts will ensure that you get the best value for your dollar, and no surprises. We promise it will only take a moment, and won’t hurt a bit!

What is “climate control” and do I need it?

For most storage purposes, climate control which regulates humidity is largely nonessential. Most of our facilities maintain their storage units to prevent temperature extremes, which helps to protect your items from damage such as warping, cracking, or even mildew. These units are generally kept within the range of 10°C – 25°C, which is accomplished through controlled heating in the winter, and air circulation/ventilation in the summer. Temperatures and air flow are preserved at an optimal level for storage, but not necessarily at room temperature. Maintaining temperature controls outside of this range is both unnecessary, and costly; we prefer to pass these savings on to you!

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