Self Storage Units at 914 Dupont St (Dupont St/Ossington Ave)

Rented a storage unit at this location for a few months longer than planned. The onsite staff were always helpful despite limited office hours. The building was maintained well but chilly during winter. An overall good storage experience although a bit pricey.

Great efficient customer service.
One time when we didn't lock up properly they called to advised us right away.
Thanks!

Stored at this facility for several months. The customer service was great and the facility was always kept clean. I would recommend this facility to anyone looking for storage.

Staff was friendly and grounds were clean. Would definitely use again.

The 2 ladies who helped me with my storage were sooo good!!
Super friendly and super helpful and explained everything well to me!
When I had a ton of questions they were so patient and knew how to answer my questions!

Would totally recommend this place because of service :)
Thanks again!!!

The 2 ladies who helped me were so good!!
Super friendly and super helpful!!
They were both so patient with me when I had a lot of questions and they know how to answer them!
Would totally recommend this place because of service!

Thanks again! :)

Good customer service, great location well equipped property.

My experience here was very good. Tashana have been a great help she was very professional and knowledgeable of her service given which help me to understand clearly.

I have heard many times about storages where persons expect their properties to be safe and they have suffered loses where by items were stolen or being infested with bugs and cockroaches. Therefore, I was very skeptic and fearful of leaving my Aunt stuff anywhere.
As a first time user of a storage, at this DuPont location, I became fearless after visiting the site and have seen how clean and well secured it was as well as its location.
Nevertheless, the main part for me was customer service. I want to say a big thank you to Patricia the Property Mgr who took her time to explain everything to me in details in order for me to understand and to select a storage that is both suitable for my Aunt's stuff and my budget.
I recommend this storage anytime.

Today I had an awesome customer service experience with the manager Tashana. I went and inquired about storage and purchased merchandise. The place has various types of boxes for your moving needs. I recommend this place to everyone who wants storage and merchandise.

I have used the storage facility at this location more than twice now. Although the rent is higher than other locations probably due to closer proximity to downtown but the customer experience/ services is by far the best that I overlooked the additional cost. I especially want to thank Roger, who is extremely knowledgeable and helpful. He thoroughly explained the process of renting the space, made administrative part fairly simple and went out of the way to make sure that I am comfortable leaving my stuff. Thank you Roger :) Best of Luck!

Public storage on Dupond has always worked great of me. The manager Roger G has made my experience even better by being detailed and kind.

I have used the storage facility at this location more than twice now. Although the rent is higher than other locations probably due to proximity to downtown but the customer experience/service is by far the best that I overlooked the additional cost. I especially want to thank Roger, who is extremely knowledgeable and helpful. He thoroughly explained the process of renting the space, made administrative part fairly simple and went out of the way to make sure that I am comfortable leaving my stuff. Thank you Roger :) Best of Luck!

This is an excellent place for Self Storage. It gets a bit expensive after a while but that is okay.

Very easy process and informative and helpful staff (Marizela and Josephine) made my renting and use of my new storage locker a breeze.

10/10 would store again.

Very easy process and informative and helpful staff (Marizela and Josephine) made my renting and use of my new storage locker a breeze.

10/10 would store again.

Great service - very helpful in determining the exact size of storage for my needs, getting all the paper done correctly, friendly and organized.

Extra supplies sold were at reasonable prices.

Roger is very professional.
Facilities are clean and secure.

Great service - very helpful in determining the exact size of storage for my needs, getting all the paper done correctly, and also very friendly and organized.

Extra supplies sold were at reasonable prices.

Roger is very professional.
Facilities are clean and secure.

Used the facility for 4 months, it was clean and the staff was always helpful and provided a cart when needed. Admittedly I haven't compared prices but I found the experience pricey

The customer service was excellent! The staff was friendly and very helpful. They were also pretty funny , which didn't hurt lol! The process was smooth and uncomplicated and they really tried to accommodate my every need. Thank you guys!

Very reasonable prices for the location. Staff have been great

This Public Storage location is wonderful! The staff are attentive, kind and caring. Roger helped me secure my unit, has been available by phone to answer my questions and when my son left his favorite toy in the parking lot called us to make sure we knew its location so we could pick it up. I highly recommend Public Storage on Dupont.

Easy and convenient

The staff is friendly and has great customer service!!

Great staff, they are very helpful and courteous.

The staff at this location is friendly and has good customer service.

The nicest people work here!!! The day I moved things in it felt like everything was going wrong until I got here! The workers were so nice and listened to me blab about all that went wrong before getting there. They made everything very easy, answered all my questions and it made the day so much better. If I were to need another storage unit in the future this is the place I would go!

thanks Roger. A+++

While 2017 has been a difficult year for many, including me, I have to thank the wonderful staff at the Dupont location of Public Storage. From the very first moment of my first visit, they have been unfailingly helpful and supportive, and even laugh at my corny jokes. They've made the hard times easier to bear. I've always been greeted with beautiful smiles from Tashana in particular! Roger and Marizela too!
I will not hesitate to recommend your service, and this specific location, to any friends or colleagues who may need it. It's been a relief for me to know that some of my most precious valuables have been safe and secure. Although my tenancy will be coming to an end soon, I'm hoping to be in the neighbourhood often enough that I can drop in any time I need a lift. I'll be missing my visits! My sincere best wishes to all.
Alison Gray

Your staff at 914 Dupont are topnotch and very helpful to me when I was a customer with you all. I refer to Marizela and her group-I am bad with names so am afraid to name everyone as I am sure to forget someone but thank you everybody
Dean

My experience renting a unit at Public Storage's Ossington and Dupont location was wonderful. Staff are always super friendly and helpful, and the upkeep and cleanliness of the storage units is great. Kudos to staff and management!

Staff were attentive and really talked me through my storage needs to find me the right solution. Location was unbeatable and facility is clean with lots of space for trucks to easily navigate to elevators

My experiences at Public Storage (Dupont Location) have been great. All of the staff are very friendly, helpful and knowledgeable. I would definitely recommend choosing Public Storage.

Staff were attentive and really talked me through my storage needs to find me the right solution. Location was unbeatable and facility is clean with lots of space for trucks to easily navigate to elevators

Totally not sketchy - the highest praise one can bestow upon a storage place.

Fantastic experience. Will rent again shoukd I have a rupture requirement.

Amazing staff....friendly.....knowledgeable...patient!

Fair prices and of course great location

Would go back if needed again

This was my first time using a storage unit. I had to move stuff out of my place for some renovations. All employees were friendly, helpful and relaxed. Roger and Tashana were especially great. They helped me figure out what kind of unit I needed and found a promotion which helped save some money. Everything was explained very clearly and there were no surprises at all. The unit itself completely met my needs and was easily accessed. I liked the flexible hours (5 am - 10 pm). The facilities were clean and also felt safe, thanks in part to the timed/motion sensitive light switches. I felt confident that our items were secure. I will definitely use this location again if I have a storage need.

I love this Public Storage location! This was our second time using this facility, and as with the first experience, the staff were wonderfully helpful, and the place is clean, and well run. If we have to use storage again, we will be going back for the third time.

We have used this storage location two times now, and it is the best! The staff are friendly and helpful, the place is kept clean, and it is so well run.  Even though there were upgrades going on at the building last year after we started using the storage, the staff could not have been more helpful in ensuring that our belongings got safely moved to another unit. If we need to use storage again, we will be there for the third time!

Friendly staff. Not Climate controlled units

This group of people were very accommodating. I had numerous interactions with all the staff, and always felt welcomed and that any concerns which were not many, were handled with great professionalism.
Thank you so much for this!

The staff was extremely efficient and friendly. This is the first time I have rented a storage locker, but after dealing with this team I was quickly setup and on on my way. I couldn't be happier.

Thanks!

The staff here is always friendly, helpful and accommodating. The location is clean and very convenient. I'm comfortable recommending it as a good storage facility.

Great employees and good services. I had my stuff in storage for a month and it was really convient.

Looks a lithe dusty but is a really good price

Great service and lovely employees

Quick service with a smile. Got a locker and tour within the hour.

Very helpful staff and great service!

I stored my belongings there for 2 month. Staff was very friendly and helpful. I hadn't any issues and definitely I would recommend this place.

Great facility, and friendly, helpful staff

Very friendly and helpful staff who were very accommodating. Listened to what my storage needs were and did everything possible to meet them. Fees are very reasonable. Very satisfied repeat customer.

Good service, was no issues getting access during business hours and able to easily move my furniture in and out of the units. Friendly staff with great rates! Would recommend to anyone else seeking storage (especially short term) for this location

Great atmosphere. Staff very helpful.

Re: Customer feedback about Public Storage customer service

Hello, I would like to take the opportunity to give some positive feedback about the great customer care I received from TK, Roger, Tashana and Amy at Public Storage, Dupont location. They care super customer service to myself and others, that I witnessed. I just want to say thank you - keep up the good work! Don't change a think :)
In my opinion, you are at the top, way up at the top on my good service list!
That's what customer service is all about!!!

Sincerely, Maud Travers

Message sent care of SwiftKick Public Relations - Toronto

I had my family belongings for four years and five months at the Dupont storage location. I always preferred to bring cheque in person and pop in to see the locker at the same time.
However busy the office staff were, they always made me feel that I was the most important person they were dealing with at that moment. Their PR skills are superb and they are a very presentable professional bunch on all levels . When I kept forgetting my locker numbers ( I had two at one point), Tee Key wrote them on a sticky paper together with the amounts and the total and we stuck it into my check book . Very efficient and pleasant sporting the brightest smiles in town, that is how I shall remember the staff at the Dupont location. I shall definitely keep recommending your company and thank you for letting me use your storage place.

Great Service, friendly staff. Clean and secure facilities. They are my first choice when I have storage needs.

great service, very helpful!

I stored my things for a month at this location. I found the staff to be courteous when I checked in and I had no issues arise during my tenancy. The unit was clean and secure. I would recommend this place to anyone who needs storage space.

Amey was super helpful. It's conveniently located and easily accessible (to those who have the password). Signup was smooth and painless and there was a first month for a dollar promo which was most welcome. There is a 21 dollar first time use fee.

I just rented a space at Public Storage and had a very pleasant experience. The staff was friendly and helpful and the staff went out of their way to help me. I would definitely recommend using Public Storage on DuPont in Toronto!

Had a really positive experience. My unit was clean, bright, and easy to access. What really stands out, though, is the fantastic customer service. They helped me figure out out what I needed, quickly registered me, gave me a walkthrough of the facility and unit, and have had clear communication ever since. (This was my first time renting storage space, so this helped.) I've emailed a few questions since I started renting and have received replies almost immediately. Totally, totally recommend.

The staff was extremely friendly and helpful, the location was good, and the prices were reasonable. I highly recommend it!

Teekay was extremely efficient and polite and a process that would normally take upwards of an hour felt like 20 minutes. 5 stars!

Always great service from the employees and management. I would highly suggest this location for self storage

Very clean and fantastic service. Amey was a pleasure to deal with.

The staff at the his Public Storage are truly the best customer service staff in the city. Teekay and his team have been soo helpful in keeping my belongings secure. They have been so understanding of my complicated situation and working with me everyday. I am very thankful to this team and will highly recommend this Facility to anyone who is looking for storage needs as well I will be a long time customer.

I don't normally make public comments about customer service issues, however, I have to comment on exceptional service I received at the Public Storage location on Dupont St. location. Starting with Tashana and her co work when I needed a storage space last month. They both went above and beyond in helping me to secure a space for me. I also want to thank the manager Teekay for his help too. I also work in customer service industry and this is the first time I'm taking the time to acknowledge exceptional service I received. I would recommend anyone looking for storage space to use this location, you will get friendly and professional service.

I don't normally make public comments about customer service issues, however, I have to comment on exceptional service I received at the Public Storage location on Dupont St. location. Starting with Tashana and her co work when I needed a storage space last month. They both went above and beyond in helping me to secure a space for me. I also want to thank the manager Teekay for his help too. I also work in customer service industry and this is the first time I'm taking the time to acknowledge exceptional service I received. I would recommend anyone looking for storage space to use this location, you will get friendly and professional service.

I've never rented a storage unit before but the crew on site here made it a breeze. They even went to the trouble of clearing out a unit for me so I could enjoy the benefits of a promotion and saved some money with none of the back breaking. If you come across the manager, Tee Kay, you are in good hands.

This location is secure, clean, and the staff are very friendly and helpful. Well done.

TK was great - gave us a large locker and let me use his special trolley. Wonderful service.

I needed a place to store my belongings after a flood forced me out of my apartment.

TK (sorry if that's the wrong spelling) was incredibly helpful and provided me with really excellent service. He was very friendly and took the time to make sure I understood the lease and the facility.

The place is clean, and the location is excellent.

I needed a storage unit fast and they were able to help. Great service. Teekay will take care of you!

This place is amazing. Teekay was super friendly and helpful and was able to get everything set up for me really quickly and answered all my questions. It is very clean and in an easy to access location.

Good location. Clean facilities. Friendly and efficient staff.

In 2014 I went back to rent a unit here and I found management and staff most amiable. They went out of their way to ensure I got the best possible value out of my experience. They all greeted me with smiles and courtesy; most remembered my name. I got courtesy calls to remind me that my invoice was due (In my case, a requirement), and when I started sharing the unit with someone, they were quick to let me know that someone had used my code to enter the premises. All staff were knowledgeable, friendly and empowered.
The place was very clean; everything was spotless, from the hallways to the washroom (just have to ask for the key). There always was a nice stock of paper towels, tissue, and soap. The facilities worked perfectly (timed light switch, etc).
When I moved my stuff out and the motherflower trucking company stood me up for several hours, they let me keep my stuff on a corner until the truck showed up. I praise the manager for his work at this location, and I am NOT an easy customer. They exceeded my expectations, I mean it.

these guys saved my butt. Super helpful and the $1 promo is great to buy you some time between places. Not pushy and really friendly

I have utilized this location on two separate occasions and received consistent and attentive service each time. The facility is clean and easy to use. The staff are amazing and diligent and just plain helpful. I am a satisfied customer. I recommend Public Storage on Dupont.

The Public Storage at 914 Dupont Street was 'home away from home' for my properties. Moving can be quite stressful. However, the property manager & his team were exceptionally pleasant, helpful and professional. The location was always neat and secured. And I felt completely relaxed knowing my properties at the storage were secured and in 'safe hands.'

If you are moving and need a place to store, this is definitely it! Never rented a unit before but from the first phone call to coming in and signing for my unit, this team has been absolutely wonderful! I had so many questions and Marizela and Keith were so helpful and pleasant walking me through the whole process.Service is great, prices are very reasonable,I highly recommend this place!

I have used a handful of storage facilities and been to even more and by far the best I have encountered is the Public Storage at 914 Dupont. The staff are excellent, the facilities appear to be cleaned daily, and the units are laid out well.

One thing I really appreciate is that the staff are willing to go above and beyond when it comes to assisting in things that I can only assume are not part of their actual job description. Not everyone will appreciate this from the staff at a storage locker but when you need help they will be there.

Friendly staff and clean units are what you will get here. If you have an issue they will fix it, if you have a complaint they will come to a reasonable compromise and if you just want to drop your stuff off and leave they will stay out of your way.

There is not much else one can say about a storage facility, no waiters, food, or ambiance to comment on, but 5 stars are well deserved here.

I have been storing at this location for a year now. I must say the customer service is excellent. The managers are friendly and helpful. I got the pleasure of meeting Tashana who is very professional and has excellent customer service. The facility is very clean. The location has an excellent curb appeal. Also, they offers great promotions. I would recommend this storage facility to anyone who is looking for storage.

I have stored at this location for when I needed a temporary storage last year to put my work equipment. I was greeted by a friendly and helpful staff. During my time there I met Tashana who was awesome at what she does, very knowledgeable and always has a smile. This facility was really convenient for me to access my storage as it is right on the Dupont Street. They have all the packaging supplies you could ever asked for.I was able to pick up some boxes to help me arrange my space. The property is well maintained, very secured.I have recommended this location to my colleague. He was quite happy too.

As smooth as could possibly be, considering the circumstances with all your belongings in storage. I guess what made it easier was the staff, the 2 girls & the one guy, they all made it much easier to deal with, especially all the stress.
I've been to the Atlantic street location & this one I prefer much, much more. I have no idea who works at this Dupont location, but this is a much more pleasant staff, by far.

I love these people they are extremely professional and I am very glad I rented with Public Storage. The service from the staff is exceptional.

This place is just down the street from me and came in very handy today as I have to move in a couple of days...Popped in looking for some boxes to move my massive record collection, and they had the perfect solution: 13x17 boxes! The nice man working said I would get 10% off if I bought bundles of ten, which was the perfect amount for my move. They even sell tape guns which I wish I had known because I bought one at the crummy Home Hardware Building Centre across the street from me. Ah well.They have lots of other sized boxes along with everything you need to make your move easier. They definitely became a life-saver as I am running around like mad trying to sort my life into boxes at the moment. Will likely be heading back there tomorrow to get more boxes! Nice, friendly, helpful, inexpensive and efficient.I can only imagine how great they would be for storage units... Recommended.