Customer Solutions Agent – Work-From-Home Position

We are a small but dynamic team of agents where our goal is to deliver a world class customer experience to people looking for storage. The environment fosters sharing of ideas and best practices and everyone has each other’s back.  Quality is the name of the game and getting off the phone quickly with customers is not the mandate. While we operate as a call centre, we are far from the stereotypical ones that are out there. There’s never been a better time to join a team where you can learn, grown and have fun at the same time all in the comfort of your own home.

The Company

Public Storage was founded in 1972 and was introduced to Canada in 1979 and we’ve never looked back. With 66 properties and counting, we are the leaders in self-storage and if anybody asks, “Yes, you can move in for $1”. We invented this promotion!

We operate on three company principles:

• Mission: To work together and be the business of choice for our customers, employees and shareholders.
• Vision: To be Canada’s leader in self-storage
• Purpose: To build a first class, meaningful and long-term relationship with every customer.

The Position

We are looking for full-time bilingual (English & French) Customer Solution Agents to work from home who can really connect with consumers, “wow” them, and provide the right self-storage advice and solution.

We promise:

• A fully remote, work-from-home position with full support and resources from our head office in Ontario or from any of our regional support offices in Alberta, British Columbia, and Quebec.
• No cold calling and you’re not on the clock. Inbound calls only
• Competitive hourly rate with annual merit increases
• Full benefits program and incentive plans

This position offers the Customer Solutions Agent the opportunity to conveniently work from home on a permanent basis, with the option of working at the corporate office in the province where they reside.