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Important Message Regarding COVID-19

We are closely monitoring the rapidly changing situation around COVID-19 and reacting to new information as it arises to ready our operations and personnel for all possible scenarios. We are doing what is necessary to support all of our stakeholders and keep them safe. Operating for over 40 years in Canada, the well-being of our property staff and customers has always been our top priority.

Until further notice, we will operate under strict operational guidelines at all properties based on the mandates that have been passed down by our governments and recommendations from health officials. We remain open for business in order to provide our many essential customers with continued access to storage solutions.

Guidelines for All Canadian Locations

Our staff have increased the frequency of cleanings daily, especially in high traffic areas, on a priority basis. We continue to communicate best practices coming from authoritative sources on how to manage COVID-19. In addition, the following guidelines will be adhered to:

  • Masks must be worn by all persons over the age of two (2), within all indoor areas of all properties throughout Canada, without exception. Anyone refusing to wear a mask inside our properties, for any reason, will not be permitted entry. Masks must properly cover the nose, mouth and chin areas. Face shields that cover the entire face may be worn as an alternative.
  • When entering property offices, all visitors must stop immediately inside the office door. In most locations “Stop” signs are present indicating where to stop. Customers must read the posted notices and instructions and proceed only as instructed when it is safe to do so.
  • Many locations are required to ask a series of health questions before entry. Once completed satisfactorily, customers will be informed of when it is safe to proceed. These questions may include following or variations of these. Anyone refusing to answer, or answering “Yes” to these questions, may not be permitted entry:
    1. Do you have any symptoms that may be consistent with Covid-19?
    2. Have you been out of the province in the past 14 days?
    3. Have you been in close proximity with someone who has tested positive for Covid-19?
  • Anyone with visible signs of illness, or symptoms consistent with the COVID-19 virus, may be refused service and asked to remove themselves from the premises.
  • All persons on the premises must always maintain social distancing of 2 meters (6 feet).
  • All persons must interact with our staff behind sneeze-guards inside all property offices.
  • Gates and access points to storage lockers is limited from 5 am to 10 pm for most properties. If normal access hours of a property are less than these times, the shorter timeframe of the two will prevail.
  • Credit card or debit card payments shall be accepted. For greater convenience and protection, payments may also be made online or temporarily by phone. Cash is strongly discouraged and may be accepted only if all other means of payment are unavailable.
  • No exchanges or refunds on merchandise will be accepted at this time.
  • Anyone with visible signs of illness, or symptoms consistent with the COVID-19 virus, may be refused service and asked to remove themselves from the premises.
  • Public Storage reserves the right to refuse entry to the facility or office at any time, and further reserves the right remove any person from the property that fails to observe operational guidelines, in addition to the above.
  • A limited number of persons (other than employees) are permitted in the property office at one time. The number permitted is based on the physical size and make-up of the office. The capacity limit will be posted at each facility.
  • To reduce wait times and to ensure we are not turning customers away, managers will attempt to schedule move-in appointments in advance when possible.
  • A maximum of 2 persons (including customers) per rented space are permitted on the premises at any time. Loitering or conducting business from spaces will not be permitted and this will be strictly enforced. Any customer found abusing this will be asked to leave the premises.
  • All customers will be restricted to 2 hours on site at a time. Loitering or conducting business from spaces will not be permitted and this will be strictly enforced.

Additional Guidelines For Ontario Properties

In addition to the above, the following additional guidelines will be in place for properties located in the province of Ontario.

  • Office doors will remain locked, and access provided as required by the manager on duty. Customers are asked to knock or call when arriving to attend the office.
  • Point two above will occur outside the office door before entry to the premises.

Customers with any concerns about their accounts or general questions can speak with a representative by contacting the property directly, or through our National Call Center at 1-877-777-8672. Public Storage takes great pride in promoting a safe working environment for its staff and valued customers. We thank you in advance for your patience, understanding and co-operation during this time.

On behalf of Public Storage,

Troy McLellan, President and CEO